Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to Communication Skills Academy Osaka. These Terms and Conditions ("Terms") govern your access to and use of our website https://haplochromine.pro/ and our coaching services. By accessing our website or using our services, you agree to be bound by these Terms.

1. About Our Services

Communication Skills Academy Osaka (Registration No: 58764595) provides professional coaching services including:

• Interview preparation and coaching
• Public speaking training
• Presentation skills development
• Professional communication coaching
• Corporate training programs
• Personal consultation services

Our services are designed for professional development and educational purposes.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when registering
• Comply with all applicable laws and regulations

By using our services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration and Security

When you register for our services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Booking and Scheduling

4.1 Session Booking

When booking coaching sessions, you agree to:

• Provide accurate availability information
• Confirm your booking within the specified timeframe
• Arrive on time for scheduled sessions (virtual or in-person)
• Provide at least 24 hours' notice for rescheduling requests

4.2 Cancellation by Client

Cancellation policies are as follows:

• More than 48 hours before session: Full refund or free rescheduling
• 24-48 hours before session: 50% fee applies or one-time free rescheduling
• Less than 24 hours before session: Full fee applies, no refund
• No-show: Full fee applies, no refund

4.3 Cancellation by Academy

We reserve the right to cancel or reschedule sessions due to:

• Coach illness or emergency
• Unforeseen circumstances or force majeure
• Technical issues preventing service delivery

In such cases, we will offer a full refund or free rescheduling at your convenience.

5. Payment Terms

5.1 Pricing

All prices are displayed in Japanese Yen (¥) unless otherwise stated. Prices are subject to change with notice. Current prices apply to all bookings made.

5.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards
• Bank transfers
• Other payment methods as specified

5.3 Payment Schedule

• Single sessions: Payment required at time of booking
• Package programs: 50% deposit required, balance due before first session
• Corporate programs: Payment terms as specified in separate agreement

5.4 Late Payment

Late payments may result in:

• Suspension of services until payment is received
• Late fees as applicable
• Cancellation of remaining sessions

6. Intellectual Property Rights

6.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Communication Skills Academy Osaka and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without written permission
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Create derivative works from our content

6.2 Training Materials

Materials provided during coaching sessions are for your personal use only. You may not:

• Share materials with third parties
• Reproduce materials for commercial purposes
• Claim authorship of our materials

7. User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Harass, abuse, or harm other users or our staff
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Use our services for any fraudulent or illegal purpose
• Impersonate any person or entity
• Interfere with the proper functioning of our services

Violation of these conduct standards may result in immediate termination of services without refund.

8. Service Quality and Results

8.1 No Guaranteed Results

While we strive for excellence in all our coaching services, we cannot guarantee specific outcomes such as:

• Job offers or interview success
• Career advancement
• Specific skill acquisition timelines
• Performance in presentations or public speaking

Results depend on various factors including individual effort, practice, and circumstances beyond our control.

8.2 Client Responsibilities

Achieving coaching goals requires your active participation and commitment to:

• Attend scheduled sessions
• Complete recommended exercises and practice
• Implement feedback and strategies
• Communicate openly with your coach

9. Confidentiality

We maintain confidentiality regarding:

• Information shared during coaching sessions
• Your personal and professional circumstances
• Your progress and challenges

Exceptions to confidentiality include:

• Legal obligations to disclose information
• Situations involving risk of harm
• With your explicit written consent

10. Virtual Coaching Sessions

For virtual coaching sessions, you are responsible for:

• Ensuring reliable internet connectivity
• Having appropriate hardware (camera, microphone)
• Providing a private, quiet space for sessions
• Testing technology before sessions

We are not responsible for technical issues on your end that prevent session delivery.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for losses resulting from your failure to follow recommendations
• We are not liable for outcomes of interviews, presentations, or professional situations
• We are not liable for technical failures beyond our reasonable control

12. Indemnification

You agree to indemnify and hold harmless Communication Skills Academy Osaka, its coaches, employees, and affiliates from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of our services
• Your violation of any third-party rights
• Any content you provide to us

13. Dispute Resolution

13.1 Informal Resolution

If you have any concerns or disputes, please contact us first. We will make good faith efforts to resolve issues informally.

13.2 Governing Law

These Terms are governed by the laws of Japan. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Osaka, Japan.

13.3 Arbitration

For disputes that cannot be resolved informally, both parties agree to binding arbitration in Osaka, Japan, conducted in English or Japanese.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with an updated "Last Updated" date
• Notice is sent to your registered email (for material changes)

Continued use of our services after changes constitutes acceptance of modified Terms.

15. Termination

15.1 By You

You may terminate your use of our services at any time. Refund eligibility is subject to our Refund Policy.

15.2 By Us

We may terminate or suspend your access immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other clients
• Non-payment of fees

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Communication Skills Academy Osaka regarding your use of our services.

18. Contact Information

19. Acknowledgment

By using our website and services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations

Thank you for choosing Communication Skills Academy Osaka. We look forward to supporting your professional communication development.